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Dawson MMP
SYSPRO integration manages the inventory conundrum...
Piolax
Piolax benefits from cutting edge SYSPRO solution that incorporates APS functionality and SFDC
News
SYSPRO to provide full traceability for Petrel.
Tailored solution for electrical manufacturer...
K3 invests in people to meet customer needs
promotions in response to business growth
Customer Relationship Management (CRM)
With SYSPRO CRM, customer correspondence, status, vendor relationships, marketing campaigns, service issues, product returns, warranty and repair histories, quote and sales order information are all monitored and recorded, providing a 360º view of internal and external business relationships. SYSPRO sales force automation and marketing and customer service CRM applications are contained within a single, comprehensive module to give you a complete, in-depth view of each customer. What's more, company employees can access SYSPRO CRM to help them make better sales decisions, market products, solve problems and learn from strategic views of the business.
With powerful account synchronisation capabilities, SYSPRO CRM provides superior mobile support, giving employees in the field instant access to customer data from PDAs, laptops and browsers. The result is enhanced marketing, lead capture and an improved bottom line.
Research shows that over 60% of CRM implementations fail due to poor integration with other systems, lack of user acceptance and the inability to quickly customise systems to match specific business needs. That's because most CRM solutions don't offer the level of database integration that companies really need to gain superior insight and win competitive battles. That's where SYSPRO CRM is different. It offers total integration with ERP modules, providing the wealth of real-time data to enable customer visibility and service.
SYSPRO CRM adds custom objects and activities, designs custom views for different users and builds business logic into the application so that CRM automates repetitive tasks, informs users of next steps, sends e-mails and raises alerts for open items. CRM provides easy-to-modify forms, data fields and information relationships so that users can access the customised information they need. Plus users can control all aspects of the customer management and sales cycle from a single screen, improving their efficiency and empowering them to deliver more effective and profitable products and service.
