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Support

We understand that ongoing support for your SYSPRO system is critical to the success of your company. Our friendly, professional and knowledgeable support team is committed to quickly and effectively resolving your support and technical issues. Our mission is to deliver unparalleled support services that are integral to your business operations. We want you to obtain maximum benefit and performance from your SYSPRO solution.

Helpdesk Support

The K3 Helpdesk offers telephone support on a wide range of applications with the aim of resolving a call on first contact.  It also provides a central point for system problem escalation and monitors call frequency and severity so that customers can be alerted of any training or system issues. Our skilled support operators are part of a team of experts with a broad knowledge of all applications, giving customers an assurance of quality and consistent support. K3 Support aims to build ongoing relations with customers; to better understand their system processes so we can provide clear and simple solutions to benefit the customer. For more details please download our Guide to Support.

Customer Service

K3's goal is to continually improve customer service. Our Customer Service representatives are chosen for their positive personalities, efficiency, empathy, intelligence and tenacity, and they undergo continuous and rigorous customer service training.  K3 customer service representatives develop a relationship with all our customers providing you the assurance of always having a friendly, impartial contact you can always rely on. K3 customer service representatives are in constant contact with every customer to confirm satisfaction and to request feedback and suggestions so we can continually improve our level of service.

Professional Services

Because we understand businesses have unique requirements, K3 has a team of expert developers that can assist in customising your solution. Whether you need to modify the user interface, develop a custom program or entire module, or create a link to a third-party product, the SYSPRO team will work with you to document and deliver your solution.