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I need to provide better service to my customers

Giving your customer-facing staff everything they need to process orders quicker and view up-to-the-minute information on stocks delivery and the progress of existing orders, means they can promise accurate delivery dates for both manufactured or bought-in items.  All the information relating to each customer is available instantly from one place, opening up improved customer relationship management (CRM) possibilities. But that’s just the start.  You can also allow your customers to use self-service order processing, stock-checking and accounts facilities, both directly and via your website - and they can send in orders via email or EDI, directly from their own computer purchase ordering system.